Terms of Service (TOS)

TERMS OF SERVICE (TOS)

XCIDO Limited
04/15 Green St. – Kogarah, NSW 2217 – Australia
T- +61423718719 | E- info@xcidographics.com | W- www.xcidographics.com
Recent Update- December 10, 2013

PLEASE READ THE FOLLOWING TERMS OF SERVICE BEFORE SUBMITTING YOUR ORDER TO XCIDO. THESE TERMS OF SERVICE ALONG WITH ALL RULES AND POLICIES RELATING TO XCIDO’S SERVICES AS STATED ON XCIDO’S WEBSITE, INCLUDING XCIDO’S PRIVACY POLICY, (COLLECTIVELY, THE “AGREEMENT”) WILL PROVIDE YOU WITH INFORMATION ABOUT WHAT YOU CAN EXPECT FROM XCIDO’S SERVICES AND FORMS A LEGAL AGREEMENT BETWEEN US. YOUR USE OF XCIDO’S SERVICES CONSTITUTES YOUR ACCEPTANCE OF THIS AGREEMEN

1. IMAGES

For best results, please submit images that meet XCIDO’s guidelines for resolution and file format. XCIDO works hard to make sure the edited images it returns to you are the quality our customers have come to expect from XCIDO. The returned image will be deemed accepted by you upon receipt, unless within seven (7) days you contact XCIDO though your account page on XCIDO’s website or by email and detail an error by XCIDO with respect to the image. XCIDO is committed to customer satisfaction and will work with you to correct any XCIDO error as determined in XCIDO’s sole discretion, including but not limited to re-performing its services to correct such an error. You will review any corrected image and accept or reject the same in accordance with this Section 1 (“Images”). This process shall repeat itself until the returned image is deemed accepted. XCIDO deletes from its system all images approximately thirty (30) days after their respective acceptance. XCIDO is not responsible for the quality of returned images if the image you originally submitted does not meet XCIDO’s then-current guidelines

2. DELIVERY AND REFUND POLICY

XCIDO returns the images to you via a public web address (e.g., URL) or FTP server. Although XCIDO utilizes means to make your edited image available only to you, there are inherent security limitations in a public web address which XCIDO cannot and will not rectify and for which XCIDO will not be liable. You are able to retrieve your edited images by downloading them from XCIDO’s website, and in addition XCIDO may permit retrieval through an FTP server, API or other mechanism. XCIDO offers different service pricing based on different requested delivery dates. XCIDO prioritizes its orders based on requested delivery dates and recognizes that XCIDO will have satisfied and returning customers if it meets the requested delivery dates. XCIDO will use commercially reasonable efforts to deliver your image within the time frame requested, but XCIDO does not guarantee that an order will meet its requested delivery date. If the actual date XCIDO returns Your edited image is in a different delivery tier from the price You paid (e.g., You paid for 24 hour service but XCIDO returned the image within 72 hours), You may contact XCIDO through your account page, detail the date ordered, the requested delivery date and the date actually delivered, and XCIDO will refund any difference as if You had requested the delivery date in which XCIDO actually delivered the edited image. In rare instances, particularly large orders may surpass XCIDO’s processing capacity for a requested delivery date, in which case XCIDO will contact You to determine how best to restructure Your order.

3. PAYMENTS

The price of the service ordered shall be set forth in XCIDO’s price list then in effect when XCIDO accepts your order. XCIDO reserves the right to change its price list without prior notice. All payments shall be made in United States Dollars. XCIDO will process your payment upon submission of your order and will accept your order upon verified payment. XCIDO may consider extending a line of credit to large volume, repeat customers on a case by case basis, in which circumstance XCIDO will invoice such customers on a monthly basis. You are responsible for paying any applicable taxes, duties or tariffs relating to your order, except taxes on XCIDO’s income. Notwithstanding the payment terms, all other terms of this Agreement apply to any free trial. Free trials are limited to product images only (e.g., no pet, person, logo or landscape images) and machine-like or automated submissions (e.g., multiple free trial requests from the same IP address) will not be accepted.

4. RIGHTS TO USE IMAGE

You are solely responsible for the images you submit. XCIDO reviews submissions for inappropriate material and reserves the right in its sole discretion to reject any image for any reason or no reason; however, XCIDO’s acceptance of an image for processing should not be construed as a determination of your rights to use the image. By submitting an image to XCIDO, You represent and warrant that You have the legal authority to enter into this Agreement, that you have the right to use any credit card(s) or other payment means used to initiate any transaction, that any images You submit to XCIDO do not contain any materials (such as malicious software code or viruses) that may harm XCIDO’s or its subcontractors’ property, and You hereby grant XCIDO a non-exclusive, worldwide, transferable, royalty-free, sub licensable (through multiple tiers of sublicenses including but not limited to XCIDO’s subcontractors) perpetual, irrevocable license under all intellectual property rights throughout the world (including but not limited to copyrights, trademarks, trade secret, moral, publicity and privacy rights) to reproduce, modify, edit, make derivate works from, distribute (through multiple tiers), publicly perform and display and otherwise use the image as reasonably necessary for XCIDO and its subcontractors to perform the services You requested hereunder. You agree to indemnify and hold harmless XCIDO, its subcontractors, licensors and affiliates and their directors, officers, shareholders, employees and agents from any and all claims, liabilities or expenses (including without limitation attorneys’ fees) that arise directly or indirectly from Your breach of this Agreement.

5. DISCLAIMER OF WARRANTIES

EXCEPT FOR THE PROCEDURE SET FORTH IN SECTION 1 (“IMAGES”), THE SERVICES ARE PROVIDED “AS IS”. NEITHER XCIDO NOR ITS LICENSORS OR SUBCONTRACTORS MAKES ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICES PROVIDED HEREUNDER. ALL IMPLIED WARRANTIES AS TO SATISFACTORY QUALITY, PERFORMANCE, MECHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NONINFRINGEMENT ARE EXPRESSLY DISCLAIMED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

6.BASIS OF BARGAIN

IN NO EVENT WILL XCIDO, ITS LICENSORS OR SUBCONTRACTORS BE LIABLE TO YOU FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, REVENUE, SAVINGS, BUSINESS, DATA OR GOODWILL, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE ON ANY THEORY OF LIABILITY, WHETHER OR NOT XCIDO OR A LICENSOR OR SUBCONTRACTOR OF XCIDO WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, XCIDO AND ITS LICENSORS AND SUBCONTRACTORS’ TOTAL LIABILITY TO YOU ARISING FROM OR IN RELATION TO THIS AGREEMENT OR XCIDO OR ITS SUBCONTRACTORS’ PERFORMANCE OF THE SERVICES SHALL BE LIMITED TO THE TOTAL PAYMENTS TO XCIDO FOR THE SERVICES PERFORMED ON THE RELEVANT IMAGE. IN NO EVENT WILL XCIDO OR ITS LICENSORS OR SUBCONTRACTORS BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO DAMAGES ARISING FROM DEATH OR PERSONAL INJURY TO PERSONS OR TANGIBLE PROPERTY IN ANY JURISDICTION WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH EXCLUSIONS MAY NOT APPLY TO YOU.

7. BASIS OF BARGAIN

The parties acknowledge that XCIDO has set its prices in reliance upon the limitations of liability and the disclaimers of warranties and damages set forth herein, and that the same form an essential basis of the bargain between the parties. The parties agree that the limitations and exclusions of liability and disclaimers specified in this Agreement will survive and apply even if found to have failed of their essential purpose.

8. TERM

This Agreement shall be effective from the date You submit an image to XCIDO until the date the returned image is deemed accepted, provided that XCIDO may terminate this Agreement at any time and will return the fees paid by You for any image that XCIDO has not edited and XCIDO may or may not in XCIDO’s sole discretion return fees paid for edited images not yet deemed accepted. Sections 3-9 of these Terms of Services, and any other provisions by their very nature, shall survive the expiration or termination of this Agreement.

9. GENERAL PROVISIONS

This Agreement applies only to You and may not be assigned or transferred by You. This Agreement shall be binding upon, and inure to the benefit of, the successors and assigns of XCIDO. This Agreement will be governed by and construed according to the laws of California, U.S.A. and Sydney, Australia without regard to that body of law controlling conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. In the event of any dispute or claim arising out of this Agreement, the parties shall submit to arbitration with the American Arbitration Association in Santa Clara County, California, U.S.A. or other mutually agreeable arbitration service or location. This Agreement is written in English and the governing language shall be English. The use of the singular includes the plural and vice versa, as the context may require. The headings used in this Agreement are for convenience of reference only and shall not in any way affect the interpretation of the provisions of this Agreement. XCIDO shall not be liable for any alleged loss or damages resulting from failure to perform due to acts of God, natural disasters, strike, shortages of labor, acts of civil or military authority, governmental priorities, fire, floods, epidemics, quarantine, energy crises, war, riots or interruption of XCIDO’s production for reasons beyond XCIDO’s reasonable control. XCIDO may amend this Agreement at any time, and the terms that will govern XCIDO’s service of a particular image are those in effect on the date You submit the image. No waiver will be implied from conduct or failure to enforce rights. If any part of this Agreement is found invalid or unenforceable, that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force.

In case of conflict between these Terms of Service and any other statement on XCIDO’s website, these Terms of Service shall control. This Agreement represents the entire agreement between the parties relating to its subject matter and supersedes all other representations.

Lets Talk :)

SMS or Phone:
+1(909)-254-9090 (US)
1 (631) 641-6658 (Sales)
(+880) 0173-044-6061 (BD)
Email:
Skype: creaves-x, xcidographics

Corporate HQ

XCIDO Limited
4/15 Green Street, Kogarah
Sydney, NSW - 2217
Australia
Fax: +1(631) 641-6658

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